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This Privacy Policy describes how Arrcus, Inc. (collectively, “Arrcus”, “We”, “Our” or “Us”) collects, uses, shares and secures the personal information you (or “User”) provide through the site, https://www.arrcus.com. It also describes your choices regarding use, access, and collection of your personal information.
By accessing this Site, you agree that you have read and understood the Company’s privacy statement, which describes how we use your personal information, and what options you have to update or request the deletion or correction of information submitted to us via the Site. If you do not agree with the terms and conditions of this Statement, please do not use the Site.
If you have any questions, comments, or concerns regarding this our Privacy Policy and/or our data practices, or would like to exercise your rights, do not hesitate to contact us at privacy@arrcus.com.
If you are accessing this Site from Europe, please see the Additional Legal Rights for Users in Europe provided below.
We collect Information you provide to us for purposes of (a) signing up for our email service (b) submitting comments or feedback to us (c) posting listings on our Site (d) registration (e) authenticating user accounts (f) order processing, etc. All postings are stored in our database and may be archived elsewhere. The practices described in this Statement may also apply to information you provide to us in writing or by telephone, such as when you contact our customer service staff. Personal information may include items such as your name, username, passwords, company name, email, address, and telephone number. If you use a social media platform to connect with our Site, we may collect information about you from that platform depending on your privacy settings. If you submit a resume or other information in connection with a job application, we may collect your name, employment history, email and postal address, telephone number, education history, military service, immigration status, and any other information that you choose to provide. We may also collect information from third parties, such as references or background checks, in connection with job applications. Unless you provide it to us voluntarily, we do not collect personal information about you in connection with your use of this Site.
When you register an account to access and use the Arrcus online portal you are required to provide us your email address. In addition, when you access your account you provide us your log in ID and password and/or other security codes. You may also provide us with voluntary information, for example, your first and last name. If you initiate a Services request through the online portal or otherwise provide us feedback in connection with support related inquiries, we will collect your first and last name, e-mail address and any information submitted in connection with your Services request you send to us.
In order to perform the Support Services through the online support portal, Arrcus may therefore Process some or all of the following categories of Personal Information: personal contact information such as name, business address, telephone or mobile number, fax number, email address, and passwords; information concerning persons including employment details including employer name, job title and function, identification numbers, and business contact details; goods and services provided; unique IDs collected from mobile devices, network carriers or data providers; IP addresses and other location data.
Arrcus may therefore Process Personal Information as necessary to perform the Support Services, including where applicable for backup and disaster recovery; service change management; issue resolution; applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; IT security purposes including incident management; maintenance and performance of technical support systems and IT infrastructure; and migration, implementation, configuration and performance testing.
Information Automatically Collected: We collect information automatically when you visit the Site, including your device’s IP address, browser version, operating system, and statistics about how you use the Site, such as pages viewed, length of time spent on the Site, and so on.
Personal Information is used by the Company for the purpose for which it was submitted and for our legitimate commercial purposes. For example, if you submit your email address and other information required to subscribe to our newsletter, we will use that personal information to send you our newsletter. We use your IP address to help diagnose problems with our server, and to administer the Site. We use your username and password to authenticate you as a registered user of the Site. We may use non-personally identifiable information about your use of our Site for our legitimate commercial purposes including growing our business and improving our Site. We use your resume or job application information for purposes of evaluating you for employment.
Our use of information we collect may include, for example:
• Providing services you have requested or enhancing your experience while visiting us.
• Personalizing your experience on the Site.
• Communicating with you about your account, transactions, or customer support inquiries, including by text message if you have enrolled in our text message program.
• Notifying you of important announcements regarding special offers or important functionality changes to our Site.
• Displaying content and advertising that is customized for you both on and off the Site.
• Improving customer service and assisting in identifying ways in which we can provide you with a better service, or enhance your experience of our Site and other services.
• Promoting our products and services to you and the products and services of third parties
• Detecting and preventing fraud and unauthorized use.
• Business research and development of new products and services.
• Facilitating the competitions, special offers and promotions that we or our partners may run
• Verifying identity.
• Responding to inquiries and handling complaints.
• Complying with our legal and regulatory obligations and enforcing our legal rights.
• Ensuring the safety of our Site.
• Measuring and understanding the effectiveness of advertising and outreach.
We use cookies and similar technology to collect aggregate (non-personal) information about Site usage by all of our visitors and to help us remember you and your preferences when you revisit the Site. Cookies are small data files that are stored on an internet user’s computer by a web server.
Cookies we use on our Site include the following:
• Log-in related and persistent cookies. These cookies contain user information such as login ID and allow us to recognize you when you return to our Site. They also allow us to recognize your browser preferences and to identify whether you have certain software so that we can tailor our Site accordingly. These cookies may stay on your browser into the future until they expire, or you delete them.
• Session cookies: We also use technology to remember your movements through our Site. These cookies usually are erased when you close your browser window. Further general information about cookies and how they work is available at www.allaboutcookies.org.
We may allow selected third parties to place cookies through the Site to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. For instance, we may use Google Analytics to collect statistical information about our Site visitors, such as the date and time of access to the Site or pages of the Site, browser information, operating system, general geographic location information, time zones, etc. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our website. We may also permit third-party service providers to place cookies through our Site to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third-party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.
We do not currently use technology that recognizes a “do-not-track” signal from your web browser
You can update, amend, or delete your information at any time by contacting us at privacy@arrcus.com.
You can choose not to receive emails from us by “unsubscribing” using the instructions in any email you receive from us. This will not stop us from sending emails about your account or your transactions with us.
You can choose to delete or block cookies by setting your browser to either reject all cookies or to allow cookies only from selected sites. If you block cookies, performance of the Site may be impaired and certain features may not function at all.
We may reveal information about you to unaffiliated third parties: (1) if you request or authorize it; (2) if the information is provided to help complete a transaction for you; (3) if the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) if the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) if the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.); or (6) as otherwise described in this Privacy Policy.
We do not share your personal information with third parties for their use to directly market their products or services to you, but we may provide you with information about third parties’ products or services.
Our website includes links to other websites whose privacy practices may differ from those of Arrcus. We are not responsible for the privacy practices of these linked sites and the existence of a link does not constitute our endorsement of that site. If you submit personal information to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.
Arrcus takes reasonable administrative, technical, and physical security measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration, and destruction. We may use standard SSL technology to protect information being transferred to our site, but no method of electronic transmission or storage is 100% secure. If we receive instructions using your log-in information, we will consider that you have authorized the instructions.
We may update this privacy statement to reflect changes to our information practices. If we make any material changes, we will post the revised policy with an updated Effective Date and will endeavor to notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. If we make significant changes, we will notify Users in advance of the changes through online portal or through other means, such as email. After such notice, use of our services by users will be understood as consent to the updates to the extent permitted by law.
Our Site is maintained on servers located in the United States, and personal information submitted is stored on our servers in the United States. Such storage is necessary in order to process the information and, to the extent you register for a User account to access the online support portal, to provide you with online Support Services. Arrcus may transfer the personal data that we collect from you to our offices and/or to the third parties mentioned in the circumstances described above, which may be situated outside of your country or regional area and may be processed by staff operating outside of your country or regional area. In particular, information provided to us or collected by us likely will be transferred to and processed in the United States by us or our agents and contractors. The data protection laws of the United States or other countries may not be as comprehensive or equivalent to those in your country of residence.
If you are visiting our Site from Europe, please consult the Additional Legal Rights for Users in Europe provided below. The European Union’s General Data Protection Regulation (“GDPR”) allows for transfer of personal data from the European Union (EU) to a third country in certain situations. By your continued use of the Services and agreeing to the terms of use and this Privacy Notice, you agree to the transfer of your information to the United States and to the processing of that information by Arrcus on servers located in the United States as described in this Privacy Notice. Wherever we transfer your personal data, we will take reasonable steps to ensure that your privacy rights continue to be protected. If you are visiting our Site from outside the United States or Europe, please be advised that your information is transferred to our U.S. servers. Disclosing your personal information to us pursuant to this Privacy Policy is at your own risk. We strive to comply with laws of jurisdictions in which we maintain operations, but we make no representations that the practices described in this Privacy Policy are compliant with laws outside those jurisdictions that apply to the collection, security, use, and disclosure of personal information.
By using this Site, you consent to the use, storage, and disclosure of your Information by us in the manner described in this Statement. We reserve the right to make changes to this Statement from time to time and will alert you to such changes via the Notification procedure described in the preceding paragraph.
While Arrcus is committed to protecting your privacy, it is your responsibility to ensure that to the best of your knowledge the information and data you provide us is accurate, complete and up-to-date. It is also your responsibility that in the event you share personal information of other people with us, you collect such personal information in compliance with local legal requirements and that you have the appropriate consent to share such personal information. At a minimum, you should inform any such people about this Privacy Notice and obtain their consent prior to sharing their Personal Information with Arrcus or through the Services.
This Site is neither designed nor intended to be attractive to use by children under the age of 13. We do not knowingly collect information from children under the age of 13. If you are under 13 please do not submit any information to us.
If you reside in Europe or the GDPR applies to you because you are in the European Economic Area, you have certain rights in relation to your personal data:
• The right to be informed – that’s an obligation on us to inform you how we use your personal data (and that’s what we’re doing in this Privacy Notice);
• The right of access – that’s a right to make what’s known as a ‘data subject access request’ for a copy of the personal data we hold about you;
• The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate (though we generally recommend first making any changes in your account settings);
• The right to erasure (also known as the ‘right to be forgotten’) – that’s where in certain circumstances you can ask us to delete the personal data we have about you (unless there’s an overriding legal reason we need to keep it);
• The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
• The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common format (for example, a .csv file);
• The right to object – that’s a right for you to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); and
• Rights in relation to automated decision-making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision-making.
Arrcus enables Users to request access to or copies of their data, changes or updates to their accounts, deletion of their accounts, or that Arrcus restrict its processing of User personal data. These rights are subject to certain rules pertaining to when you can exercise your rights. If you are located in the Europe and wish to exercise any of the rights set out above, please contact us at privacy@arrcus.com
You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.
In addition, if you no longer wish to receive our marketing/promotional information, we remind you that you may withdraw your consent to direct marketing at any time directly from the unsubscribe link included in each electronic marketing message we send to you. If you do so, we will promptly update our databases, and will take all reasonable steps to meet your request at the earliest possible opportunity, but we may continue to contact you to the extent necessary for the purposes of providing our Services.
Finally, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country of residence. We would, however, appreciate the chance to deal with your concerns before you approach the supervisory authority so please contact us first.
If you have any questions about this Privacy Notice, including any requests to exercise your legal rights, please contact us at privacy@arrcus.com.
We only collect and use personal data where we have lawful grounds to do so. These include processing user personal data to provide requested services and features, for purposes of Arrcus’s legitimate interests or those of other parties, to fulfill our legal obligations, or based on consent.
We collect and use personal data only where we have one or more lawful grounds for doing so. Such grounds may vary depending on where our users are located, but generally include processing personal data:
a. To provide requested services and features
In order to provide our services, we must collect and use certain personal data. This includes:
User profile data, which we use to establish and maintain user accounts; verify user identity; communicate with users about their Services requests and accounts.
When a User account is created on the Arrcus online support portal, Arrcus may Process Personal Information as necessary to perform the Support Services, including where applicable for backup and disaster recovery; service change management; issue resolution; applying new product or system versions, patches, updates and upgrades; monitoring and testing system use and performance; IT security purposes including incident management; maintenance and performance of technical support systems and IT infrastructure; and migration, implementation, configuration and performance testing.
Information relating to customer support: In order to perform the Support Services, Arrcus may Process some or all of the following categories of Personal Information: personal contact information such as name, business address, telephone or mobile number, fax number, email address, and passwords; information concerning persons including employment details including employer name, job title and function, identification numbers, and business contact details; goods and services provided; unique IDs collected from mobile devices, network carriers or data providers; IP addresses and other location data.
Usage data, which is necessary to maintain, optimize, and enhance Arrcus’s services.
b. For purposes of the legitimate interests of Arrcus or other parties
This includes using personal data to maintain and enhance our users’ safety and security. This also includes purposes such as combating fraud; improving our services, marketing, research, and development; and enforcing Arrcus’s Terms of Service.
In addition, it includes using personal data to the extent necessary for the interests of other people or the general public, such as in connection with legal or insurance claims, and to protect the rights and safety of others.
c. To fulfill Arrcus’s legal obligations
For example, Arrcus is subject to laws and regulations that may require it to collect and retain data about our users and to provide copies of such data to the government or other authorities. Arrcus may share data with law enforcement regarding criminal acts or threats to public safety, or requests by third parties pursuant to legal processes.
d. With consent
Arrcus may collect and use personal data based on the User’s consent. A User who has provided consent to a collection or use of their personal data can revoke it at any time. However, the User will not be able to use any service or feature that requires collection or use of that personal data.